Last updated: 23 October 2026
Version refunds-v1
The short version: if you are not happy with something you bought from us, ask for a refund within 14 days of buying it and you will get your money back. We will not ask why.
14 days, counted from the date of your purchase.
Write to support@xpltdaudio.com from the email address on your account, and include your order number from the receipt. You can also use the link in the receipt the reseller sent you when you bought. Either way works, and you do not need to give a reason.
Paid products can be tried free for 14 days before you pay anything. You start the trial yourself from the plugin.
After 14 days we do not normally give refunds. If something has gone wrong, write to us anyway; we look at every message, and we will put right a mistake on our side, such as being charged twice.
Free products cost nothing, so there is nothing to refund.
If you have a problem with a payment, please write to us before going to your bank. A refund from us is faster than a chargeback. A chargeback revokes the license in the same way a refund does.
Some countries give you refund or cancellation rights by law. This policy does not take any of them away, and where the law where you live gives you more, you get more.
support@xpltdaudio.com, or by post to XPLTD AUDIO LLC, PO Box 24, Willow Springs, MO 65793.